VidLink FAQs 

  1. How do I get the VidLink app?
    You can download the VidLink app directly to your device! Amazon, Apple, and Roku have app stores where you can easily search for our app (search for “VidLink” or “OptiLink”). It even works on your Android and Apple smartphones!  From your smartphone or tablet, go to the App Store to download the VidLink app.  It’s that simple.  If you already have one of these devices, we can sign you up today. 
  2. Why do I need a Firestick or Apple device?
    All of our content will be delivered (streamed) to the VidLink app. The VidLink app can be downloaded using the Firestick or Apple device. Our customers love this because it makes connecting TVs easy! With VidLink, you can watch TV anywhere with no messy coax in the way. All you need is power. Please note that you do need to be in a place with a strong wireless signal for VidLink to work properly.
  3. Can I download the VidLink app directly to my Smart TV?
    This depends on the operating system of the Smart TV. If your TV has an Android, Amazon Fire, or Roku-based operating system, you may be able to download the VidLink app directly to the TV. Please note that we cannot guarantee the quality of your viewing experience or guarantee compatibility.  We are constantly monitoring the experience using our recommended devices so we can ensure that you are getting the best experience possible with VidLink. Questions about install? Visit our How To page.
  4. What are VidLink’s recommended devices?
    Click here to view VidLink’s Supported Devices or you can refer to our User Guide.
  5. What are streams?
    Streams are how we transmit your content to your device.  One stream equals one active feed per user.
    Here’s an example:  If you are watching TV on a certain channel, and your spouse is watching a different channel on their iPad, and your child is watching a different channel on their computer, you will be utilizing THREE streams.  The number of streams you need is based on the number of simultaneous devices you want to use at any given time.
  6. How many streams can 50 Mb Internet service support?
    One stream utilizes approximately 5 Mb. 50 Mb is sufficient to support most households with VidLink.
  7. Is VidLink new or is it an app you add on to our current OptiLink service?
    VidLink is a new video product delivered through an app owned by OptiLink. We are launching this new service in order to offer a whole new viewing experience. We are delivering our video service with the same content you love, but through an app to enable viewing on your TV, computer, and/or smart device. VidLink will eventually replace our traditional viewing experience (i.e. set top boxes).
  8. Can I set up recordings from my mobile device?
    Yes! Open the VidLink app on your mobile device, find what you would like to record, and tap the record button. You will be asked if you want to record a single episode or the entire series.  Once you’ve set this to record, all your recordings will be stored in our safe and secure Cloud DVR — meaning you can watch your recorded content anywhere. Even while on vacation!
  9. Where can I get a Firestick or Apple TV device?
    We recommend that you order the Firestick from Amazon or the Apple device from the Apple Store.   With the Amazon Firestick, you will need an Amazon account. Please note that you do not need Amazon Prime.  If  you would rather stream the VidLink app through Apple TV, you will need an Apple/iTunes account.  Both Amazon and Apple accounts are free. Ordering from these accounts will automatically register your device to your account, which will save you time during your installation. It also ensures that you are getting the most recent version. If you already have one of these devices then you are already registered, and can download the VidLink app. Still have questions on how the installation process works? You can view our VidLink Installation Guide here!
  10. What if I do not have a Smart TV?
    If you do not own a Smart TV, you’ll need to check if your TV has an HDMI port to connect to the device of your choice. The device (like the Amazon Firestick) will plug into the HDMI port and plug into the power source that comes with the device.  If your TV was purchased before 2002, you may be able to buy an adapter, but we can’t guarantee a good experience with video. For reference,  please refer to our User Guide and our list of Supported Devices.
  11. What is the difference between our current OptiLink TV service and VidLink?
    Our legacy system is mostly analog.  VidLink is a brand new video system.  We are upgrading our product to VidLink because it offers you quality HD programming, an interactive guide, Cloud based DVR, Restart and Replay, and lots of other next gen features. Please note that VidLink will eventually replace our traditional legacy system.
  12. Can I purchase an Amazon Firestick or Apple Devices from OptiLink?
    No. We prefer our customers purchase these devices through the manufacturers and approved resellers to ensure the best price available.
  13. Can I pair a universal remote with VidLink?
    No, but most people really love the simplicity of the Firestick remote once they use it. You can add a Side Click to your Firestick for a slightly more traditional feel. This will need to be purchased separately. Amazon, Apple, and Android have “remote control” apps that you can download directly to your smartphone or iPad. “Yay!” for never losing your remote again! The Firestick also allows you to use your keypad to select channels. With our simple search capabilities, you can easily find what you want to watch with VidLink.
  14. Why do I need OptiLink Internet to use VidLink?
    Content providers require us, due to security concerns regarding their feeds, to ensure you are in your home while watching live content. The video system is also dependent on the performance of the Internet, so we require that OptiLink Internet is used for the best viewing experience.