Frequently Asked Questions
What services does Dalton Utilities provide?
What are the office hours of Dalton Utilities?
What number do I call for emergencies or to report an outage
Where do I apply for utility services?
Deposit Options
How am I billed for my utility services?
How/where do I pay my bill?
Why is my bill higher or lower than normal some months?
How do I find out what water restrictions are currently in effect?
What services does Dalton Utilities provide?
Dalton Utilities supplies the city of Dalton with electricity, gas, water, and sewer services. It serves parts of Whitfield, Murray, and Catoosa Counties with water and portions of Whitfield, Gordon, and Floyd Counties with natural gas. Telecommunication (broadband) services are currently being offered throughout Dalton, Whitfield and Murray counties. Dalton Utilities also offers the OptiLink family of services - analog and digital cable television, local and long distance telephone and high-speed Internet services. OptiLink is currently in "build out" and at present is being installed throughout the community.
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What are the office hours of Dalton Utilities?
Our office is open for business from 8 a.m. to 5 p.m., Monday through Friday. On those days when you don’t want to get out of the car, we have two drive thru teller windows to serve you. Located at our business office at 1200 V.D. Parrott Jr. Parkway in Dalton, our drive thru windows are open from 8:00 a.m. – 5:00 p.m. Monday through Friday.
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What number do I call for emergencies or to report an outage?
For Dalton Utilities issues involving your electric, water, wastewater or gas services, call us at (706) 278-1313. Our dispatchers and crews are available 24 hours a day, 7 days a week. For OptiLink issues, please call us at (706) 529-1313.
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Where do I apply for utility services?
Apply for utility services at our business office, located at 1200 V.D. Parrott Jr. Parkway in Dalton. Make sure you bring the following information: your complete service address, your mailing address, and proper identification.
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Deposit Options
Cash Deposit. (Dalton Utilities does not pay interest on a cash deposit.)
To waive a cash deposit, you must have:
- A letter from a previous utility company showing good payment history for 12 months.
- 12-month good payment history with Dalton Utilities
- Co-Signer (must be an existing Dalton Utilities customer, with 12 months good payment history).
- Irrevocable Letter of Credit. Must have an assigned number, a specific dollar amount, give an expiration date (minimum of 1 year), description of cut-off date, and have automatic renewal.
- Insurance Surety Bond. Dalton Utilities will provide the form. No changes are to be made to this form. Form must be signed by the customer, signed by the Insurance Company, attach Power of Attorney (same customer should be listed as Power of Attorney).
- Certificate of Deposit. Made out in the customer's name with and/or Dalton Utilities, with automatic renewal, (interest goes to customer). Original Bond will be held by Dalton Utilities.
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How am I billed for my utility services?
Each Dalton Utilities customer receives a monthly bill for utility services. OptiLInk services are also billed on a monthly basis. The billing period is generally 28 to 30 days but may vary due to holidays and weekends. Customers have 15 days after the billing date to pay their bills before incurring a 5 percent late charge.
How to read your bill
Bill Payment Options
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How/where do I pay my bill?
You may pay your bill at our business office - either inside or at our convenient drive-thru window. Additionally, many banks in Dalton accept payments from Dalton Utilities' customers if made on or before the last net day stated on your bill. We also accept payment by mail, by bank draft, by credit card and online. For more information on payment options, click here.
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Why is my bill higher or lower than normal some months?
Look at Page Two of your bill. Under any of the utility services you receive, look for the header that says "# Days." This is the number of days in that particular billing cycle. If something happened to cause this number to be lower or higher than 28, you may see a difference in the amount of your bill. If LESS than 28, your bill may be lower than normal. If HIGHER than 28, your bill may be higher than normal, reflecting those extra days of utility usage. Temperatures that differ from seasonal norms also affect your bill.
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How do I find out what water restrictions are currently in effect?
Click here for information on water conservation.
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