Questions
on.. OptiLink in General -
Cable -
Internet - Telephone
Questions
About OptiLink's High-Speed Internet Services
Will
I have a Static IP Address?
How many email accounts
come with the service?
Will
OptiLink provide a firewall?
Will
I need another phone line for my Internet Service?
When
I am using the Internet may I make or receive phone calls?
Is
the Internet Service unlimited access per month?
Will OptiLink set up my Internet for me?
What
kind of bandwidth can I expect, will it be the same
up & down?
What
bandwidth speeds will be available for Internet?
How
do these Internet speeds compare with other services?
How
do I set up & use my email account?
Will
DU’s Internet Service block spam?
Are
parental controls available thru DU’s service?
Will
our services be overhead or underground cables?
How will the OptiLink High-Speed Internet service
be installed?
Do
I need to cancel my Internet service?
What
are the system requirements?
Will
I have a Static IP Address?
No. OptiLink customers will have a dynamically routable
IP
Address.
You may pay an additional monthly fee if you wish to have
a static IP address. See our pricing chart.
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How
many email accounts are included with the Internet
Service? And, can I purchase more email accounts
if I need them?
5 email accounts come standard with our
service. If you like, you can purchase more – 5
for $9.95/month.
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Will
I need a firewall for my Internet Service or
does OptiLink provide one?
No, we do not provide a firewall but recommend
that our customers install one.
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Will
I need another phone line for my Internet Service?
No.
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When
I am using the Internet may I make or receive
phone calls?
Yes!
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Is
the Internet Service unlimited access per month?
Yes!
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Will
a Dalton Utilities/OptiLink tech come to my
house to help me set up my Internet service?
Will there be a service charge for this?
We provide simple instructions for
setting up your Internet service and email
accounts. Additionally, our help desk is available
24 hours a day/7 days a week at no charge.
Should you require an on-site visit to set
up your service, there will be a charge of
$65/hour for residential customers and $95/hour
for business customers. A minimum half-hour
labor service charge will be charged for each
on-site visit.
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What
kind of bandwidth can I expect, will it be
the same up & down?
Depending on the service you choose, it will be
3mbps
symmetric,
6mbps
symmetric,
or 9mbps
symmetric.
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What
bandwidth speeds will be available for Internet?
3 Mb, 6 Mb and 9 Mb.
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How
do these Internet speeds compare with other
services?
OptiLink’s
lowest speed offering, 3 Mb, is 52 times faster
than Dial-Up, 4 times faster than standard DSL,
and 3 times faster than a standard cable modem
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How
do I set up & use my email account?
When
we set up your Internet connection we will also ask
you for the username and passwords you would like to
use. After we set them up you can use an email program
such as Outlook to send and receive emails. Your email
address will be set up as follows – username@optilink.us
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Will
DU’s Internet Service block spam?
No.
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Are
parental controls available thru DU’s
service?
Not at this time.
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Will
our services be overhead or underground cables?
Both. If your current utilities are
all underground then we will install our new fiber optic
cable to your home or business the same way. It is important
to indicate which when signing up to speed the installation
process.
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How
will the OptiLink High-Speed Internet service
be installed?
The entry point for OptiLink services will be
located in a box next to where telephone and CATV services
currently enter your home. In order to complete the installation,
our crew will schedule a time to enter your home and make
the necessary cable hookups and to test the service. Your
computer will need a network interface card installed to
be able to connect to Optilink.
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Do
I need to cancel my Internet service?
Yes,
if you currently have
Dial-Up, a DSL line
or cable modem service,
it is the customer’s
responsibility to cancel
these services with
your current provider.
Additionally, you might
make a note to also
cancel any second lines
you might have purchased
for your dial-up service.
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What
are the system requirements?
Windows
Systems:
Operating
System: Microsoft Windows 95, 98, 2000, ME,
or XP
CPU:
Intel Pentium Processors 586 or higher (200
MHz or better)
Memory
(RAM): 64 MB of RAM
Peripherals:
Ethernet Network Interface Card (NIC) and
Switch/Hub if you plan on using multiple
computers.
Macintosh
Systems:
Operating
System: Macintosh OS 7.0 - 10.1
CPU:
Power PC (400 MHz or greater) or Macintosh
(100 MHz or greater)
Memory
(RAM): 64 MB of RAM
Peripherals:
Ethernet Network Interface Card (NIC) and
Switch/Hub if you plan on using multiple
computers.
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