Questions
on.. OptiLink in General - Cable - Internet - Telephone
How do I operate:
OptiLink How To Guide (all services)
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General
Questions
About OptiLink Services
What
makes OptiLink different?
How
can I sign up for OptiLink?
Can
I choose individual OptiLink services, or must I select
all three?
Is
a security deposit required?
Will
I be required to sign a service contract
with OptiLink?
How
will I be billed for the OptiLink Services I select?
Can
I combine my Dalton Utilities and OptiLink bill?
How
and where may I pay my OptiLink bill?
How
long do I have to pay my bill to avoid disconnection?
Will
I receive a disconnection notice?
Are
there late penalties for paying bills AFTER the due
date?
What
is the reconnection fee for disconnected services?
If
I have questions and/or problems, who do I contact
for assistance?
Can
I get copies of the documents I was given during
installation?
What
makes OptiLink different?
The engine that powers data down
OptiLink’s
fiber optic highway is Asynchronous Transfer
Mode (ATM) protocol. This protocol is highly
efficient over fiber optic cable, which is
superior to copper wire, which is used as
backbone for many of the nation’s telecommunication
and Internet systems. Even the best copper
systems can’t prevent against static,
which is the enemy of data. With ATM-driven
fiber, data corruption is dramatically reduced
and virtually eliminated.
One
reason ATM is so much more efficient is that
older protocols—like Sonet, Frame Relay,
and SDH—sends data as entire files. The files
move along, but if one packet is corrupted, the
entire file must be sent again. That slows down
the entire network.
ATM, on the other hand, divides files into small
portions or packets. If data corruption occurs
in a small portion of the file, ATM technology
allows only that small portion to be resent rather
than the entire file. Therefore, with ATM, information
is constantly
moving.
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How
can I sign up for OptiLink?
OptiLink is being installed in phases throughout
the community. As we reach your neighborhood, we
will leave a packet of information about OptiLink
with information on how to enroll. Until you receive
this package of information, most likely OptiLink
is not currently available in your neighborhood.
Once OptiLink installation begins in your area,
we have created three easy ways for residents and
businesses to sign up for OptiLink.
1)
Send in the reply card on the Service Selection
Form included in the package of materials you
receive from Dalton Utilities once OptiLink is
available
in your neighborhood.
2)
Use the automated
sign-up located on our web site at https://www.dutil.com/res_SignUp.html
3)
Or call us at 706-278-1313.
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Can
I choose individual OptiLink services, or must
I select all three?
You may choose 1, 2, or all 3 OptiLink services. Please
note that you receive a price break when you purchase
two or more OptiLink services. So pick and choose, or
order the whole package. It's your choice.
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Is
a security deposit required?
No.
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Will
I be required to sign a service contract with
OptiLink?
During our initial rollout of these services,
no service contracts will be required.
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How
will I be billed for the OptiLink Services
I select?
You will receive a monthly bill with all OptiLink
services included on the same bill. Cable and internet
services are billed in advance for the month service is
requested.
Telephone is also billed in advance, except for long-distance
and feature usage which will be billed in arrears based
on consumption
from
the previous month.
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Can I have all of my Dalton Utilities services
and OptiLink services combined on to one bill (electric,
No.
OptiLink services cannot be billed with your other
utility services. We apologize for any inconvenience
that this
might cause, and invite you to sign up for our convenient
bank draft program which eliminates the need for writing
separate checks and returning separate payments.
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How
and where may I pay my OptiLink bill?
OptiLink
customers may pay their bills with our convenient
bank draft or credit card payment. Or you may
mail
in
your
payment.
If you prefer
to pay your bill in person, many community banks
take Dalton Utilities payments, or you may pay
at our business office in the lobby or at our
Drive Thru teller.
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How
long do I have to pay my bill to avoid disconnection?
10 days after the due date indicated on the bill.
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Will
I receive a disconnection notice?
Yes! Dalton Utilities offers this service to our
customers to remind them that their bill has not
been paid and they are scheduled for disconnection,
so that they might pay their bills to avoid reconnection
charges.
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Are
there late penalties for paying bills AFTER
the due date?
Yes. Customers paying their bills after the due date indicated
will be assessed a 5% late charge. Save money by paying
before the due date. Putting your account on bank draft
is a great way to avoid late charges.
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What
will the reconnection fee be if my service
is disconnected for non-payment?
The
reconnection fee is $50.
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If
I have questions and/or problems, who do I
contact for assistance?
Call OptiLink’s customer service center
at 278-1313. Our customer service team is locally-based
and, will be available to assist you 24 hours a day, 7
days a week. Dalton Utilities – Always at Your Service.
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I
can't find the documents given to me when my services
were installed. How do I get copies of them?
You can either call us at 278-1313
to
ask for copies or you can download
them by clicking
here. Adobe
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You can download the program for free from Adobe's website.
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