Questions
on.. OptiLink in General -
Cable -
Internet -
Telephone
Questions
About OptiLink's Telephone Services
Does
OptiLink include Long Distance?
What are your Long Distance
rates?
Do
the minutes rollover month to month in the
Long Distance packages?
Will
the Long Distance packages include International calls?
Do you sell phones or phone equipment?
Will
Dalton Utilities do the inside wiring for my service?
Will
DU offer inside wire maintenance service like
Alltel & Charter?
How
many phone lines can I have for my residence?
Will
I be able to dial E911?
How
many phone lines can a small business have?
What
type of telephone services do you offer for businesses?
Is
directory information available? Will there be
a charge for this?
What
telephone directory are OptiLink customers listed
in?
How
can I get my business advertised in the yellow pages?
What is the OptiLink local calling area?
Will
Ringgold be a local call for OptiLink customers?
What
calling features does OptiLink offer?
Is there an additional cost for all
the above-listed features?
Do I need to cancel my existing phone service?
Does
OptiLink include Long Distance service? Or
may I continue to use my current Long Distance provider
or choose another one?
OptiLink Long Distance services include three convenient
and very affordable packages. Please note that if you take
OptiLink Telephone Service you MUST take OptiLink Long Distance.
back
to top
What
are your Long Distance rates?
Our basic rate for calls in the United
States is
5¢ per
minute.
We offer two monthly packages – 250 minutes
at $6.95/month and 500 minutes at 12.95/month.
back
to top
Do
the minutes rollover month to month in the
Long Distance packages?
No, minutes do not rollover month to month.
back
to top
Will
the LD packages include Overseas calling or
will it just cover the Continental US?
In state, and interstate
only, but does include in state – unlike other
calling plans. International calls are priced on a per
country basis.
back
to top
Do
you sell phone/phone equipment? If not, where
can we get the equipment?
Dalton
Utilities does not sell telephones or equipment at this
time. However, our telephone service operates on standard
telephone equipment which is widely available.
back
to top
Will
Dalton Utilities do the inside wiring for my
service?
Yes. We will utilize any existing wiring
for telephone and cable television. Additionally, we will
install CAT 5 cabling for Ethernet connectivity for our
high-speed internet services. Most homes can be hooked
up at no additional cost to the consumer. Some restrictions
do apply.
back
to top
Will
DU offer inside wire maintenance service like
Alltel & Charter?
Yes. We call it In-Home Wire Insurance
and it is available at a cost of $2.95 per
month. If you opt for this service, it can
protect you against wire repair costs, as
well as from service charges incurred when
a service call results from a non-OptiLink
problem associated with the customer’s
wiring.
back
to top
How
many phone lines can I have for my residence?
You may have 4 lines per residence.
back
to top
Will
I be able to dial E911?
Yes.
back
to top
I
have a small business, how many phone lines
can you provide me?
As
many as you need.
back
to top
What
type of telephone services do you offer for
businesses?
OptiLink provides a variety of telephone
services for business customers such as analog lines,
Virtual PBX (our Centrex-like service), PRIs/T1s, local
IP trunking, etc.
back
to top
Is
directory information available? Will there
be a charge for this?
Yes,
directory assistance (411) and operator assistance
will be available. The
charge for 411 calls is $1.25 per call.
back
to top
Can
I have yellow page advertising? Who provides
this service? How much will it cost?
Alltel will provide this service. The telephone
number for placing ads is 877-593-2254.
back
to top
Will
I be able to keep the same phone number?
Yes.
Simply fill out the Number Portability Form in your
OptiLink
package and return to us with
your order or download
it from our web site. There is a one-time fee
of $24.00 for porting your number.
back
to top
What
is the OptiLink local calling area?
The same as Alltel's.
back
to top
Will
Ringgold be a local call for OptiLink customers?
Yes.
back
to top
Do
you offer all of the following features with
OptiLink Telephone services? Caller ID Name,
Call Waiting, Cancel Call Waiting, Three Way
Calling, Call Forwarding, Block Caller ID,
Call Forward Busy, 900/976 Block
Yes!
back
to top
Is
there an additional cost for all the above-listed
features?
No.
These services are
included in the price
for our Basic Telephone
Service at no additional
charge.
back
to top
Do
I need to cancel my existing phone
service?
If
you are keeping your
same number and switching
to our phone service,
there is no need to
cancel service with
your existing phone
company. If you are
taking a new number
from OptiLink, you
will need to cancel
your existing phone
service
once
