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OptiLink, Dalton Utilities

How Are We Doing? Thank you for using OptiLink! Our customers are important to us. If you have recently had services installed or have had some type of customer service interaction, we'd like to hear from you! Please take a moment to respond to the questions below. We will put your input to work to better serve you and all our other customers!

1. Which OptiLink services do you have?
    TV
    Telephone
    Internet
    All Three

2. What was the reason for your most recent contact with us?
    Sign up for service
    Installation of services
    Customer Service issue - lobby
    Customer Service issue - telephone

3. Were you satisfied with the outcome of this contact?
    Yes
    No
    If no, please explain:
   
 

4. Did our employee communicate clearly with you?
    Yes
    No
    If no, please explain:
   
 

5. If it was for a new service installation, did the OptiLink employee explain how to use the services & systems and/or leave printed material with you explaining the services?
    Yes
    No
    Does Not Apply

6. How would you rate your overall experience as an OptiLink customer?
    Excellent
    Average
    Poor

7. Would you recommend OptiLink services to someone else?
    Yes
    No