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OptiLink, Dalton Utilities

General Questions About OptiLink

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What makes OptiLink different?
The engine that powers data down OptiLink’s fiber optic highway is Asynchronous Transfer Mode (ATM) protocol. This protocol is highly efficient over fiber optic cable, which is superior to copper wire, which is used as backbone for many of the nation’s telecommunication and Internet systems. Even the best copper systems can’t prevent against static, which is the enemy of data. With ATM-driven fiber, data corruption is dramatically reduced and virtually eliminated.

One reason ATM is so much more efficient is that older protocols—like Sonet, Frame Relay, and SDH—sends data as entire files. The files move along, but if one packet is corrupted, the entire file must be sent again. That slows down the entire network.

ATM, on the other hand, divides files into small portions or packets. If data corruption occurs in a small portion of the file, ATM technology allows only that small portion to be resent rather than the entire file. Therefore, with ATM, information is constantly moving.

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How can I sign up for OptiLink?
OptiLink is being installed in phases throughout the community. As we reach your neighborhood, we will leave a packet of information about OptiLink with information on how to enroll. Until you receive this package of information, most likely OptiLink is not currently available in your neighborhood.

Once OptiLink installation begins in your area, we have created three easy ways for residents and businesses to sign up for OptiLink.

1) Send in the reply card on the Service Selection Form included in the package of materials you receive from Dalton Utilities once OptiLink is available in your neighborhood.
2) Use our automated sign-up form.
3) Or call us at 706-529-1313.

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Can I choose individual OptiLink services, or must I select all three?
You may choose 1, 2, or all 3 OptiLink services. Please note that you receive a price break when you purchase two or more OptiLink services. So pick and choose, or order the whole package. It's your choice.

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Is a security deposit required?
A security deposit may be required subject to credit approval.

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Will I be required to sign a service contract with OptiLink?
During our initial rollout of these services, no service contracts will be required.

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How will I be billed for the OptiLink Services I select?
You will receive a monthly bill with all OptiLink services included on the same bill. Cable and internet services are billed in advance for the month service is requested. Telephone is also billed in advance, except for long-distance and feature usage which will be billed in arrears based on consumption from the previous month.

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Can I have all of my Dalton Utilities services and OptiLink services combined on to one bill?
No. OptiLink services cannot be billed with your other utility services. We apologize for any inconvenience that this might cause, and invite you to sign up for our convenient bank draft program which eliminates the need for writing separate checks and returning separate payments.

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How and where may I pay my OptiLink bill?
OptiLink customers may pay their bills with our convenient bank draft or credit card payment. Or you may mail in your payment. If you prefer to pay your bill in person, many community banks take Dalton Utilities payments, or you may pay at our business office in the lobby or at our Drive Thru teller.

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How long do I have to pay my bill to avoid disconnection?
10 days after the due date indicated on the bill.

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Will I receive a disconnection notice?
Yes! Dalton Utilities offers this service to our customers to remind them that their bill has not been paid and they are scheduled for disconnection, so that they might pay their bills to avoid reconnection charges.

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Are there late penalties for paying bills AFTER the due date?
Yes. Customers paying their bills after the due date indicated will be assessed a 5% late charge. Save money by paying before the due date. Putting your account on bank draft is a great way to avoid late charges.

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What will the reconnection fee be if my service is disconnected for non-payment?
The reconnection fee is $50.

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If I have questions and/or problems, who do I contact for assistance?
Call OptiLink’s customer service center at 706-529-1313. Our customer service team is locally-based and, will be available to assist you 24 hours a day, 7 days a week. Dalton Utilities – Always at Your Service.

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I can't find the documents given to me when my services were installed. How do I get copies of them?
You can either call us at 706-529-1313 to ask for copies or you can download them here.

Adobe Reader is required to view these documents. You can download the program for free from Adobe's website.

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