FAQs

Who operates Dalton Utilities?
Dalton Utilities is a full-service municipal utility, governed by the Board of the Water, Light and Sinking Fund Commissioners. Established in 1913 by an Act of the Georgia General Assembly, the Commission is composed of five members (appointed by the Dalton Mayor and Council) and is empowered to determine utility rates, control expenditures, and make necessary improvements/expansions to the various utility systems.
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What type of services does Dalton Utilities provide?
Dalton Utilities supplies the City of Dalton with electricity, gas, water, and sewer services. The Utility serves all of Whitfield County and parts of Murray and Catoosa Counties with water and portions of Whitfield, Gordon, and Floyd Counties with natural gas. The Utility currently offers OptiLink Broadband services throughout Dalton and in selected parts of Whitfield and Murray counties. Dalton Utilities also offers the OptiLink family of services - cable television, telephone and high-speed Internet services throughout the City of Dalton and parts of Whitfield County.
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What are the office hours of Dalton Utilities?
Our business office is open from 8 a.m. to 5 p.m., Monday through Friday. However, we have staff on call 24-hours a day, 7 days a week to serve you.
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What number do I call for emergencies or to report an outage?
Call one phone number for all your utility needs, (706) 278-1313. For OptiLink issues, please call (706) 529-1313. Our staff is available 24 hours a day, 7 days a week to deliver quality, round-the-clock service to your business.
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Where do I apply for utility services?
You may apply for electric, natural gas, water, wastewater, broadband or OptiLink television, telephone or Internet services at our business office, located at 1200 V.D. Parrott Jr. Parkway in Dalton. Make sure you bring the following information: your complete service address, your mailing address, and proper identification. Click here to apply for OptiLink services online.
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Deposit Options
Cash Deposit. (Dalton Utilities does not pay interest on a cash deposit.)

To waive a cash deposit, you must have:

• A letter from a previous utility company showing good payment history for 12 months.
• 12-month good payment history with Dalton Utilities
• Co-Signer (must be an existing Dalton Utilities customer, with 12 months good payment history).
• Irrevocable Letter of Credit. Must have an assigned number, a specific dollar amount, give an expiration date (minimum of 1 year), description of cut-off date, and have automatic renewal.
• Insurance Surety Bond. Dalton Utilities will provide the form. No changes are to be made to this form. Form must be signed by the customer, signed by the Insurance Company, attach Power of Attorney (same customer should be listed as Power of Attorney).
• Certificate of Deposit. Made out in the customer's name with and/or Dalton Utilities, with automatic renewal, (interest goes to customer). Original Bond will be held by Dalton Utilities.

How am I billed for my utility services, and how/where do I pay my bill?
Each Dalton Utilities commercial customer receives a monthly bill for service. The billing period is generally 28 to 30 days but may vary due to holidays and weekends. Businesses have 15 days after the billing date to pay their bills before incurring a 5 percent late charge. For our customers’ convenience, Dalton Utilities offers several convenient bill payment options.
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How do Dalton Utilities' rates compare to those in other cities?
Dalton Utilities is committed to delivering value to its customers—and this is reflected in our commitment to providing state-of-the-art services cost-effectively. That is one of the reasons why Dalton Utilities has the lowest residential electrical rates in Georgia – and the nation! Our combined water/wastewater rates are also the lowest in the state of Georgia. Our natural gas rates are market-based with significantly lower transmission add-on costs than most of the natural gas marketers in the state. Our telecommunication rates (based on the same or similar technologies) are highly competitive. Click here to see how our commercial electrical rates compare to other cities.
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How does a business qualify for a demand rate discount?
If your business is located in the city of Dalton and your water usage equals 500,000 gallons per day or more OR your monthly electrical usage is 20,000 kWh or more, your business may qualify for an electric or water demand rate. Our customer service professionals can evaluate your account and determine the most economical rate for your business.
To determine if you qualify for demand rates, contact our Customer Service department.

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